Last Updated on Saturday, 21 November 2009 00:00

INTEGRATED LIFE CYCLE SERVICES
As a single-source provider of information technology services and products, the company has strived to help its clients optimize their information technology investments and control ongoing costs throughout the entire life cycle of the clients' technology systems. The company combines a process improvement approach along with tools, practices gained by experience and trained personnel to assist its clients in managing the entire life cycle, and costs of distributed technology. The company distinguishes itself by being a client advocate, offering manufacturer-independent recommendations to clients that help them gain more value and achieve the desired return on investment from their complex and critical distributed technology infrastructure. Network 2000 demonstrates a leadership position as the largest service provider for IBM in the state of Hawaii.

TECHNOLOGY PLANNING
Technology planning services involve assisting clients in designing and developing standardized technology platforms. The services include determining standard hardware technology, application software, operating system software, and networking platforms. The company assists its clients with the selection and standardization of manufacturer brands (such as IBM, Compaq, Lenovo, Dell, Hewlett-Packard, Microsoft, Novell, Lotus, and others) and assists its clients in studying the total cost, performance, and capabilities of these brands and products.

Technology planning services performed by the company also include the development of strategies for development of distributed technology systems within its clients' businesses. The company assists its clients in deciding to lease or purchase, determining replacement cycles, and centralizing acquisition processes.

TECHNOLOGY PROCUREMENT
Technology procurement services generally involve coordinating the technology purchase process, requisitioning technology products, processing, tracking, and reporting on the status of orders, customizing hardware and software configurations, direct deployment to clients' desktops, and shipment tracking.
The company also focuses its technology procurement services on shortening the delivery time of technology products, improving compliance to standards in its clients' organizations, assisting in negotiating hardware and software agreements on behalf of its clients, and providing other services that minimize clients' costs.

TECHNOLOGY INTEGRATION
The company provides technology integration services to its clients in an effort to assist them in obtaining technology that achieves the clients' business goals. The company has products and services available to assist, design and support clients' wide area networks (WANs) and local area networks (LANs) and to manage software procurement and license control.
The company employs high-end technical systems engineers and systems consultants who perform technology integration services at client locations. These systems engineers and systems consultants, in addition to the project managers who coordinate their activities, are contracted to the client for hourly rates or for fixed-price extended contracts.

TECHNOLOGY SUPPORT
The company provides its clients ongoing support in their distributed technology systems primarily in two major areas: "break/fix" hardware maintenance and installation, moves, additions, and changes ("IMACs"). These functions are similar, but differ in the timing and level of service.
The company's break/fix hardware maintenance capabilities are supported directly by the company's help desk operation. Centralized break/fix hardware maintenance provides coordination, problem solving, tracking, and control of the clients' hardware maintenance needs.
Additionally, the company provides distributed support services to its clients by providing on-site technical personnel who may be involved in various support activities, including LAN administration, network monitoring, general desk side support, and some end-user training.
The company also offers convergence solutions with its partner Progressive Communications of Hawaii centered around WANs, computer and telephone integration, desktop video conferencing, and wireless data communications. These services include specialized support programs, maintenance programs and specialized software. The company provides communication network services with advanced digital capabilities enabling voice, data and video communications, and utilizing Lucent, Alcatel and CISCO networks.

TECHNOLOGY MANAGEMENT
The company provides technology management services that assess the current state and future needs of a client's distributed technology network to maximize the value of the client's investment in its networked systems. The technology management services provided through remote management centers assist clients in the control and reliability of LAN/WAN environments, provide a study of adequate network speed and responsive user services, and monitor the infrastructure and system capabilities to satisfy clients' current and future needs.
The company has also developed a comprehensive program called Network 2000 Asset Manager that contains tools and process improvement techniques to assist its clients in the inventory, tracking and controlling of distributed technology assets. This program helps clients meet financial, risk management, custodial, warranty, maintenance, service, and refresh objectives

PRODUCTS AND VENDORS
Products include desktops, laptops, servers, monitors, printers, operating systems software, phone systems, voice mail, voice processing, data network equipment, multiple small office-home office offerings, and maintenance. The company currently distributes products from such leading vendors as IBM, Hewlett-Packard, Dell, Toshiba, Lexmark, Okidata, Epson, Novell, Microsoft, Tumbleweed, 3Com, Nortel, Cisco, Intel, ALCATEL, and Lucent Technologies.